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Shopping online

To begin shopping select a Department from the menu. Each product within a department or category links to a page of details and prices. To return to the homepage at any time select the Home link or the Aquatics.co.uk logo.

Search - to search the website for a particular product, enter a word or phrase into the Product Search box above.

To shop online - check the quantity of the product you would like to order, select any appropriate product options and click the Add to Basket button. Each time you add a product you will be taken directly to your basket where you can view the contents.

Your basket keeps track of the items you have selected and a summary of each purchase. Any item can be amended or removed from this page.

To continue browsing after viewing your basket, return to the last department you were visiting by clicking the Continue Shopping link, or select another category from the left.

The checkout is via a secure shopping screen which opens into a safe and friendly till area where online and mail order purchases can be processed and prepared for delivery. An e-mailed confirmation is sent immediately following each order.

Security when purchasing online

At Aquatics.co.uk we maintain the highest levels of security when dealing with your order and payment online.

Our site's Checkout features the highest level of SSL encryption technology to transmit your order securely. This means that it is impossible for someone to intercept your details as they travel between your computer and the Aquatics.co.uk webserver.

You can validate that the Checkout is secure as follows:

  • The full web address of the Checkout will start with "https" rather than "http".
  • When you are within the Checkout page a small locked padlock or solid key will appear at the bottom of your web browser.
  • You can double click on the padlock or key which provides further security details as verified by the secure certificate authority, GeoTrust / Equifax. You can then manually check these credentials yourself.

Becoming a Premier Shopper

When placing an order at the checkout you can opt to become a Premier Shopper. This is a totally free service provided by Aquatics.co.uk which offers the following benefits:

  • Monitor your order's status online and find out when your items are dispatched.
  • View your entire Aquatics.co.uk and associate websites order history.
  • Saves your information for future use so you don't have to keep entering your details at the checkout (excluding credit card information for security reasons).

Checking your order status or order history

To check the status of your order you must have either:

  1. Registered as a Premier Shopper when you placed the order (see section above).
  2. Previously have been registered as a Premier Shopper, and logged in prior to placng your order.

To check the status of your order or view your order history sign-in at the top of the page with your email address and password.

Redeeming Gift Vouchers online

You can redeem Garden and Leisure.com Gift Vouchers against any purchase at either your basket or the checkout. Simply enter your 14 digit voucher code and click the "Apply Voucher" button to attach the voucher to your order.

You can apply more than one voucher to a single order, however, please note that we cannot give change or credit for one or more vouchers exceeding the total value of your order.

Garden and Leisure.com vouchers can also be redeemed on any of our associate websites.

Cancellations & refunds

At Aquatics.co.uk we want you to be delighted with your order, so if you are unhappy with your goods for any reason you can return them within 14 days of receipt for a replacement or a full refund. Goods must be in the same condition as when despatched.

You also have the right to cancel your order within 7 working days without giving a reason and return the goods to Aquatics.co.uk for a full refund. Any refunds will be made within 30 days of cancellation. We will also refund any postage costs incurred in returning the goods if the return is a result of our error we made in fulfilling your order, or the goods are faulty. This does not affect your statutory rights.

To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely and send the package to the address below:

Garden and Leisure.com
Sibson Road
Birstall
Leicester LE4 4DX
United Kingdom

For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit.

Troubleshooting

Unable to add items to your basket
Solution: Ensure you have cookies enabled in your web browser. This setting may be found in your browser's Internet Preferences, Internet Options, Security Settings or Privacy Settings.

Unable to sign-in to your Premier Shopper's account
Solution: Ensure you have cookies enabled in your web browser. This setting may be found in your browser's Internet Preferences, Internet Options, Security Settings or Privacy Settings.

Forgotten the password to your Premier Shopper's account
Solution: Reset your password here.

Unable to find a product that you want
Solution: Use the search facility at the top of the page, or call our sales office on 0800 085 0005.

Further help

If you would like to order by telephone or talk to a member of staff about a product please call our friendly sales team on 0800 085 0005.

Important Information: